Shipping policy

Last updated: 28 August 2026

At LXG Society, we are committed to delivering your order safely, securely, and within the estimated delivery timeframe provided at checkout.

We currently ship orders from the United Kingdom to customers in the UK and selected international destinations.

1. Order Processing

Orders are normally processed and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your shipping information and, where available, a tracking number.

Please make sure that your delivery address and contact details are correct when placing your order. LXG Society cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

2. UK Delivery

We offer delivery throughout the United Kingdom.

Standard UK Delivery:
Estimated delivery: 2–4 business days after dispatch.

Processing time: 1–2 business days
Estimated total delivery time: approximately 3–6 business days

Available shipping options and applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

3. Shipping Costs

United Kingdom

  • Standard Delivery: £4.99
  • Free Standard Delivery: On orders over £100

4. Tracking Your Order

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after dispatch.

If your tracking information has not updated for several business days, please contact our customer service team.

5. Customs, Duties and Taxes

For international orders, the customer may be responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are determined by the destination country's customs authorities and are outside the control of LXG Society.

Customers are responsible for complying with any import requirements applicable to their country.

6. Delivery Delays

We do our best to dispatch orders within the stated processing time. However, delivery times can occasionally be affected by circumstances outside our control, including:

  • Severe weather
  • Courier or postal service delays
  • Customs processing
  • Public holidays
  • Incorrect or incomplete delivery addresses
  • International transportation delays
  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

7. Lost or Missing Orders

If your order has been marked as delivered but you have not received it, please first check with household members, neighbours, and your local delivery provider.

If you still cannot locate your order, please contact us as soon as possible so that we can investigate the matter with the relevant delivery provider.

8. Incorrect Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

If you realise that you have entered an incorrect address, please contact us immediately at admin@lxgsociety.com.

We will try to assist before the order is dispatched, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be re-shipped because an incorrect address was provided by the customer.

9. Contact Us

If you have any questions about your order or our shipping services, please contact us:

LXG Society
Email: admin@lxgsociety.com
Phone: +44 7946 252636

Business Address: Lytchett House 13 Freeland Park Wareham Road Poole, Dorset BH16 6FA United Kingdom.

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM UK time

We aim to respond to customer enquiries within 1–2 business days.